Aren’t you tired of waiting for the computer-fix-it guy to show up? Sure, you’ve used him for a while, but it’s getting harder to find him these days, and it always takes so long to get your systems up and running after an incident.
Here’s the truth.
It’s time for you to look at another option.
Our option is called Complete IT Care.
Within our Complete IT Care packages, we offer everything from a simple, hourly break/fix program that we call “Pay as You Grow” to our Platinum plan that covers absolutely all the IT support your company needs for one budgetable, monthly payment.
We will work closely with you to determine what package option will work best for your IT support needs and your current budget availability. As your company grows, we’ll grow with you!
That’s what we are all about.
We want to support your company as you scale to your next level of excellence, productivity, and profit.
Because, we grow when our clients grow!
It’s that simple.
Our Pay as You Grow Plan is a straight-forward hourly IT support offering. But if your business has more than basic IT needs and you can’t tolerate downtime, then our Silver or Platinum packages are for you!
The Silver and Platinum packages are what the industry calls IT Management packages. That means that we care for your entire system, 24/7, keeping it healthy, efficient, and secure. This holistic approach to IT support allows you to enjoy an easily-budgeted monthly payment and always-on system availability.
In the Silver and Platinum packages, we proactively maintain your systems for ongoing peak performance and monitor your IT environment for any negative performance or security indicators – supplying you with an IT environment that continually supports your pro-growth objectives.
|Description||Pay as You Grow Plan||Silver||Platinum|
|Travel Fee||Not Included||Included for onsite||Included|
|Emergency Response Time||4-6 hours||2 hours||2 hours or less|
|On-site scheduling of technician||1-3 days||1-2 days||Same day to Next Day|
|Phone and Remote Support Sessions||Not Included||Included||Included|
|24-7 Remote Monitoring||Not Included||Included||Included|
|Help Desk (MON-FRI) 8 am – 5 pm||Not Included||Included||Included*|
|Executive Summary Monthly Report||Not Included||Included||Included|
|Virus Definition Updates||Not Included||Included||Included|
|Unlimited Remote Patch Mgmt.||Not Included||Included||Included|
|Client access to Virtual System Administrator for remote control and access to network||Not Included||Included||Included|
|Unlimited software upgrades*||Not Included||Included||Included|
|Spyware monitoring and removal||Not Included||Included||Included|
|Adding and removing users||Not Included||Included||Included|
|Recovery of server in case of complete disaster||Not Included||Not Included||Included|
|Installation of new hardware and software*||Not Included||Included*||Included|
|Virus REMOVAL and cleaning||Not Included||Included*||Included|
|Anti-Virus & Spyware Licensing||Not Included||Included||Included|
|Vendor liaison*||Not Included||Included||Included|
|Shopping and ordering warranty parts*||Not Included||Included||Included|
|Onsite Service||Not Included||Not Included||Included|