IT Services Philadelphia, Wilmington & Surrounding Area Businesses Trust

Complete IT Care for Your Wilmington, Philadelphia & South Jersey Business at a Reasonable Monthly Rate

Sure, you’ve used him for a while, but it’s getting harder to find him these days, and it always takes so long to get your systems up and running after an incident.

Here’s the truth.

It’s time for you to look at another option.

IT Services In Philadelphia & Wilmington Provided By Menark

Our option is called Complete IT Care.

Within our Complete IT Care packages, we offer everything from a simple, hourly break/fix program that we call “Pay as You Grow” to our Platinum plan that covers absolutely all the IT support your company needs for one budgetable, monthly payment.

We will work closely with you to determine what package option will work best for your IT support needs and your current budget availability. As your company grows, we’ll grow with you!

That’s what we are all about.

We want to support your company as you scale to your next level of excellence, productivity, and profit.

Why?

Because, we grow when our clients grow!

It’s that simple.

Complete IT Service Care Packages

Our Pay as You Grow Plan is a straight-forward hourly IT support offering for Philadelphia, Wilmington and surrounding area businesses. But if your business has more than basic IT needs and you can’t tolerate downtime, then our Silver or Platinum packages are for you!

The Silver and Platinum packages are what the industry calls IT Management packages. That means that we care for your entire system, 24/7, keeping it healthy, efficient, and secure. This holistic approach to IT support allows you to enjoy an easily-budgeted monthly payment and always-on system availability.

In the Silver and Platinum packages, we proactively maintain your systems for ongoing peak performance and monitor your IT environment for any negative performance or security indicators – supplying you with an IT environment that continually supports your pro-growth objectives.

Complete IT Support Care

DescriptionPay as You Grow Plan Break/FixSilverPlatinum
HourlyNot IncludedNot IncludedService Calls Free
Travel FeeNot IncludedincludedIncluded
Emergency Response Time4-6 hours2 hours2 hours or less
On-site scheduling of technician1-3 days1-2 DaysSame day to Next Day
Phone and Remote Support SessionsNot IncludedincludedIncluded
24-7 Remote Monitoring Server stability and performance Notification of unusual events Daily back up monitoring Daily firewall monitoringNot IncludedincludedIncluded
Help Desk (MON-FRI) 8 am – 6 pm Not IncludedincludedIncluded*
Executive Summary Monthly ReportNot IncludedincludedIncluded
First-Tier CybersecurityNot IncludedIncludedIncluded
Virus Definition UpdatesNot IncludedincludedIncluded
Unlimited Remote Patch Mgt.Not IncludedincludedIncluded
Client access to Virtual System Administrator for remote control and access to networkNot IncludedincludedIncluded
Unlimited software upgrades*Not IncludedincludedIncluded
Spyware monitoring and removalNot IncludedincludedIncluded
Adding and removing usersNot IncludedincludedIncluded
Recovery of server in case of complete disasterNot IncludedNot IncludedIncluded
Installation of new hardware and software*Not Includedincluded*Included
Virus REMOVAL and cleaningNot Includedincluded*Included
Anti-Virus & Spyware Licensing Not IncludedincludedIncluded
Vendor liaison*Not IncludedincludedIncluded
Shopping and ordering warranty parts*Not IncludedincludedIncluded
Onsite ServiceNot IncludedNot IncludedIncluded

IT Services Philadelphia, Wilmington  & South Jersey
Let’s get started! Contact the Menark team now to explore your Complete IT Care options!
(866) 339-0959 or info@menark.com