Complete Care IT Service Programs

Are you looking for comprehensive IT support in the Philadelphia area? Discover why a growing number of companies are picking Menark for this all-important task.

Complete Care Managed IT Services in Philadelphia

Are you looking for comprehensive IT support in the Philadelphia area? Discover why a growing number of companies are picking Menark for this all-important task.

Menark offers a host of stand-alone services to help business owners improve their IT set-up, avoid common IT problems, and get on-demand IT support as and when needed. At the same time, we know that established business owners need more than occasional help and support. You need 24/7 expert assistance and IT leadership to keep your company on the cutting edge of your chosen industry. That’s why we offer Complete Care IT services in Philadelphia to enable you to focus entirely on reaching your business goals without worrying about issues such as cybersecurity, industry compliance, and software updates.

What Does “Complete Care” Offer?

We provide both silver and platinum Complete Care packages to meet your needs at a cost you can afford. Both packages include:

  • Remote support
  • 24/7 remote monitoring, including firewall monitoring and notification of unusual events
  • Help desk services during regular business hours
  • Monthly IT reports
  • Top-tier cybersecurity services, including remote patches, virus definition updates, and spyware/virus detection and removal services
  • Unlimited software upgrades
  • New hardware/software installation
  • Adding/removing users from your network
  • Vendor liaison services
  • Shopping for and installing warranty parts

At the same time, there are some extra perks available for our platinum care clients. These are:

  • Free service calls
  • Same-day or next-day IT support services
  • Server recovery in the event of a complete disaster
  • On-site service

All our IT services in Philadelphia are provided by knowledgeable, friendly technicians who use jargon-free language to explain your IT options, help you solve problems as they arise, and offer valuable insight that will help you avoid future IT problems while boosting IT system speed and efficiency. As our past and current clients can attest, Menark has a high standard of customer service. We know that our business success is tied to your business success, and we want to do everything we can to help you succeed.

Complete IT Support Care

Description Pay as You Grow Plan Break/Fix Silver Platinum
Hourly Not Included Not Included Service Calls Free
Travel Fee Not Included included Included
Emergency Response Time 4-6 hours 2 hours 2 hours or less
On-site scheduling of technician 1-3 days 1-2 Days Same day to Next Day
Phone and Remote Support Sessions Not Included included Included
24-7 Remote Monitoring Server stability and performance Notification of unusual events Daily back up monitoring Daily firewall monitoring Not Included included Included
Help Desk (MON-FRI) 8 am – 6 pm Not Included included Included*
Executive Summary Monthly Report Not Included included Included
First-Tier Cybersecurity Not Included Included Included
Virus Definition Updates Not Included included Included
Unlimited Remote Patch Mgt. Not Included included Included
Client access to Virtual System Administrator for remote control and access to network Not Included included Included
Unlimited software upgrades* Not Included included Included
Spyware monitoring and removal Not Included included Included
Adding and removing users Not Included included Included
Recovery of server in case of complete disaster Not Included Not Included Included
Installation of new hardware and software* Not Included included* Included
Virus REMOVAL and cleaning Not Included included* Included
Anti-Virus & Spyware Licensing Not Included included Included
Vendor liaison* Not Included included Included
Shopping and ordering warranty parts* Not Included included Included
Onsite Service Not Included Not Included Included

Managed IT Services In Philadelphia

Did you know that working with an IT managed service saves about $4,000 per user, per year? IT managed services boost overall productivity by providing you with the cutting-edge IT set-up you need to get your work done faster, better, and more efficiently than ever before. If you want to benefit from all that an IT managed service has to offer or are only interested in checking us out to see if we’re a good fit for your business, give us a call to set up an appointment with our team of IT experts.