IT Services In Philadelphia By Menark Technologies

Complete Care Managed IT Services in Philadelphia

Are you looking for comprehensive IT support in the Philadelphia area? Discover why a growing number of companies are picking Menark for this all-important task.

Menark offers a host of stand-alone services to help business owners improve their IT set-up, avoid common IT problems, and get on-demand IT support as and when needed. At the same time, we know that established business owners need more than occasional help and support. You need 24/7 expert assistance and IT leadership to keep your company on the cutting edge of your chosen industry. That’s why we offer Complete Care IT services in Philadelphia to enable you to focus entirely on reaching your business goals without worrying about issues such as cybersecurity, industry compliance, and software updates.

What Does “Complete Care” Offer?

We provide both silver and platinum Complete Care packages to meet your needs at a cost you can afford. Both packages include:

Remote support
24/7 remote monitoring, including firewall monitoring and notification of unusual events
Help desk services during regular business hours
Monthly IT reports
Top-tier cybersecurity services, including remote patches, virus definition updates, and spyware/virus detection and removal services
Unlimited software upgrades
New hardware/software installation
Adding/removing users from your network
Vendor liaison services
Shopping for and installing warranty parts

At the same time, there are some extra perks available for our platinum care clients. These are:

Free service calls
Same-day or next-day IT support services
Server recovery in the event of a complete disaster
On-site service

All our IT services in Philadelphia are provided by knowledgeable, friendly technicians who use jargon-free language to explain your IT options, help you solve problems as they arise, and offer valuable insight that will help you avoid future IT problems while boosting IT system speed and efficiency. As our past and current clients can attest, Menark has a high standard of customer service. We know that our business success is tied to your business success, and we want to do everything we can to help you succeed.

Complete IT Services Care

Description	Pay as You Grow Plan Break/Fix	Silver	Platinum
Hourly	Not Included	Not Included	Service Calls Free
Travel Fee	Not Included	included	Included
Emergency Response Time	4-6 hours	2 hours	2 hours or less
On-site scheduling of technician	1-3 days	1-2 Days	Same day to Next Day
Phone and Remote Support Sessions	Not Included	included	Included
24-7 Remote Monitoring Server stability and performance Notification of unusual events Daily back up monitoring Daily firewall monitoring	Not Included	included	Included
Help Desk (MON-FRI) 8 am – 6 pm	Not Included	included	Included*
Executive Summary Monthly Report	Not Included	included	Included
First-Tier Cybersecurity	Not Included	Included	Included
Virus Definition Updates	Not Included	included	Included
Unlimited Remote Patch Mgt.	Not Included	included	Included
Client access to Virtual System Administrator for remote control and access to network	Not Included	included	Included
Unlimited software upgrades*	Not Included	included	Included
Spyware monitoring and removal	Not Included	included	Included
Adding and removing users	Not Included	included	Included
Recovery of server in case of complete disaster	Not Included	Not Included	Included
Installation of new hardware and software*	Not Included	included*	Included
Virus REMOVAL and cleaning	Not Included	included*	Included
Anti-Virus & Spyware Licensing	Not Included	included	Included
Vendor liaison*	Not Included	included	Included
Shopping and ordering warranty parts*	Not Included	included	Included
Onsite Service	Not Included	Not Included	Included

Managed IT Services In Philadelphia

Did you know that working with an IT managed service saves about $4,000 per user, per year? IT managed services boost overall productivity by providing you with the cutting-edge IT setup you need to get your work done faster, better, and more efficiently than ever before. If you want to benefit from all that an IT managed service has to offer or are only interested in checking us out to see if we’re a good fit for your business, give us a call to set up an appointment with our team of IT experts.

Speak with your Philadelphia IT Services professionals at Menark today and learn how our team of IT service professionals will help with all your day-to-day IT service needs.