Asking the right questions is critical when deciding on IT support Philadelphia and Wilmington companies need. Understanding the services offered, advantages, local offices and staff experience are important considerations necessary for choosing the best IT partner for your business.
Here are a few of the questions to ask when searching for IT support Philadelphia or Wilmington businesses need.
Your IT support partner needs to provide you with strategic insights along with practical solutions that keep your company ahead of competitors.
It begins by establishing a trusting relationship. You need a partner you can consider a virtual chief information officer, eager to learn about your business ambitions, needs and challenges. Your IT partner should be seen as a key part of your business, helping to identify and implement cost-effective solutions that will help you achieve business objectives and improve workflow.
You want an IT partner that seeks first to focus on improving your business and considers technology a tool that helps to resolve broader issues. Technology is not the sole answer; it’s a part of a broader, complex solution that your IT partner helps you develop and implement.
Your competitors are likely focusing on new technology. A Deloitte study projected that global spending on IT as a service would grow to $547 billion by the end of 2018, up from $361 billion in 2016. Similarly, a Bain report estimates the global market for cloud services to hit $390 billion by 2020, up from $180 billion in 2015.
Business leaders need a high-level view of what IT can do for the organization and how to think about planning and budgeting for short- and long-term technological needs. They also need a partner that knows about what technologies are emerging, are potentially disruptive and have the capability to transform your business.
Managed IT providers use a variety of service structures. Be sure you understand completely what is and is not provided for your business based on your chosen service level. Managed IT is usually provided for a flat monthly rate, but knowing what’s included in that rate and what you may need to pay extra for is important. Here are some products and services to ask about:
You want to know who will be working for your business. You want to work with IT support staff who have experience and training on the technologies you deploy and your industry. You don’t want to meet with the IT company’s top engineers, technicians and consultants only to find after you sign a contract that you’re being serviced by low-level employees. Ask to be introduced to the team members your company would be working with if you sign a contract. Ask about their education, experience, certifications and familiarity with your needs.
This question is one of the most important you can ask. You want to select an IT support company that will deliver the returns you expect on your investment in IT support:
As more businesses move to the cloud, it’s important to understand why it’s advantageous to do so. With cloud migration, companies can eliminate outdated hardware (including the expenses to maintain, monitor, cool and power server rooms), achieve rapid scalability as business needs evolve, give your employees more flexibility and access to data from anywhere on any device, promote real-time collaboration among employees and partners, gain computing power, reduce processing time and free up on-staff IT employees for other tasks.
These services and benefits come at a predictable monthly cost and include active monitoring of your software and data.
Cloud-based applications also help with productivity. Microsoft Office 365, the online version of the popular suite of applications, gives your employees the familiar look and feel of Outlook, Word, Excel, PowerPoint and other apps.
By using these applications in the cloud, your IT service provider can help your teams’ productivity in many ways, including:
Your IT provider should be able to assist with the migration of your Office apps to Office 365 and help with employee training and troubleshooting.
Your business deserves to be protected from all manner of cyber attacks, from viruses to ransomware.
Ask your potential IT service provider about the kinds of cybersecurity assessments they provide. Do they do penetration testing and white-hat hacking to find vulnerabilities and recommend solutions? Will they repair any identified holes in your protection?
To make sure data and systems are protected, you need continuous monitoring, including using automated tools that scan and detect threats. An IT provider’s monitoring and security tools should include:
Business continuity and disaster recovery are vitally important. Being able to respond to a natural disaster or cyber attack quickly is crucial to retaining customers and keeping disruptions to a minimum.
Business continuity planning helps companies create the right processes and procedures so that everyone in your organization understands what needs to happen and how. Disaster recovery is an important component of business continuity. Recovery is about the tactical steps that need to be taken to get the organization back up and running quickly.
Data backup services are essential to a sound business continuity plan. Whether it’s on-site backups, cloud-based backups or complete backups of your operating system, applications and data, your business continuity depends on clearly defined processes and automated data backups. Encrypting those backups provides yet another security layer, protecting confidential customer and employee information.
If you’re a local business, you want local support. Be sure to ask a potential IT service provider for their locations and service area.
Finding the right IT services provider is critical. That’s why so many companies count on Menark Technologies. Menark serves companies and organizations throughout the tri-state area, including accounting firms, health care providers, legal firms, non-profit agencies, professional services firms, real estate companies and more. We have offices in Hatfield, Pennsylvania, Williamstown, New Jersey, Bear, Delaware, and Earleville, Maryland.
For 15+ years, Menark has focused on providing highly responsive and flexible solutions that meet our clients’ greatest needs. We offer a complete suite of IT services, including business consulting, IT care plans, cloud services, data backup, help-desk services, it security management, productivity solutions and regulatory compliance tools. Book your no-obligation, free consultation today with the leading IT support Philadelphia and Wilmington company.
Published By: Scott Clarke on February 18th, 2019